The services are provided by COLLECT.CHAT INC (hereinafter referred to as “Collect.chat”), a Delaware company with registered address at 2035 Sunset Lake Road, Suite B-2 Newark, 19702
United States
ACCESS AND USE OF THE SERVICES
1.1. Access to the Services
1.1.1. These general terms and conditions of use ("General Terms and Conditions of Use") shall govern the use of the website www.collect.chat and related platform ("Website"), which belongs to Collect.chat. The purpose is to provide information about the activity of the Company and enable the use of the services offered by Collect.chat (“Service” or “Services”), consisting in the creation of different types of conversational forms (hereinafter referred to as “chatbots”) and, where appropriate, the subsequent storage of the same.
1.2. Agreement to the General Terms and Conditions of Use and, where appropriate, the Specific Conditions
1.2.1. By accessing the Services, you, the User, agree to these General Terms and Conditions of Use so please read them carefully before using them. If you do not agree to these General Terms and Conditions of Use, please do not use the Services, the chatbots or its contents.
1.2.2. Some of the above-mentioned Services may be subject to specific conditions established at any time. From now on, such conditions, or any other specific conditions for the Services offered on the Website at any time, shall be referred to as "Specific Conditions".
1.2.3. In addition, Collect.chat informs the users of the Services that these General Terms and Conditions of Use and the Specific Conditions to the Service can be modified or amended at any time. Therefore, Collect.chat will provide the User with reasonable prior written notice of any change. If the User does not want to agree to any changes made, the User should stop using that Service, because by continuing to use the Services the User indicates their agreement to be bound by the updated terms.
1.3. Services Use. Legal age
1.3.1. The User declares that he or she is at least thirteen (18) years of age and has sufficient capacity to be bound by these General Terms and Conditions of Use and the Specific Conditions when appropriate. The User also commits to using the Services and the information contained therein properly and to comply with any given applicable regulation.
COLLECT.CHAT ACCOUNT AND REGISTRATION
2.1. Registration and use of electronic signature
2.1.1. To access the full functionality of the Service, you must create an account with which your Registration Data (as defined below) or other information will be associated (a “Collect.chat Account”). Once the registration form has been filled out, the User must agree to the Privacy Policy and the appropriate Specific Conditions.
2.1.2. The User must provide an email address and a password in order to fully use and enjoy some of the Services. This identification system shall have the status of electronic signature of the User in every way when dealing with Collect.chat and the rest of the users of the Services ("Electronic Signature").
2.1.3. The Electronic Signature of each User shall be personal and non-transferable. The User is obliged to inform Collect.chat of any changes to his or her personal data and is responsible for preventing unauthorized access and/or use of the Electronic Signature by a third party on his or her behalf. In addition, the User shall be solely responsible for the choice, loss, theft or unauthorized use of any code or password, and the consequences derived therefrom.
2.1.4. In any case, the User shall be responsible for using the Services properly and safekeeping the Electronic Signature and shall refrain from using the Electronic Signature for illicit purposes or for any purpose that violates these General Terms and Conditions of Use or any Specific Conditions.
2.2. Creating an Account
2.2.1. By creating a Collect.chat Account, you agree to: (i) provide true, accurate, current, and complete information about yourself, as prompted by the Service’s registration form (the “Registration Data”); (ii) maintain and promptly update the Registration Data to keep it true, accurate, current and complete; (iii) provide, if applicable, a valid payment method for paying any fees associated with the Service; (iv) use only the Collect.chat Account you created to access the Service; (v) not allow your Collect.chat Account to be used by anyone else to access the Service; and (vi) not use the name of another person with the intent to impersonate that person or in a way that otherwise causes confusion as to the origin of your account.
2.2.2. If you provide any information that is untrue, inaccurate, not current or incomplete, or that impersonates another person, including organizations or entities, or if Collect.chat has reasonable grounds to suspect that the information you provide is untrue, inaccurate, not current or incomplete, or impersonates another person, Collect.chat may suspend or terminate your Collect.chat Account and refuse to allow you to use the Service at any time. All Registration Data will be stored and used in accordance with the Collect.chat Privacy Policy.
2.2.3. You hereby consent to the use of your activities on the Service by Collect.chat to optimize the availability and presentation of Content to you.
2.3. User responsibility in connection with Respondents
2.3.1. The User is the person who creates and conducts chatbots online, and the Respondent is the person who answers those chatbots. To such extent, the User is responsible (1) for informing and notifying the Respondents of any chatbots that are created by User through the Services about how Collect.chat may use the Respondents’ chatbot responses and personal data as described in the Terms of Use and Privacy Policy; and (2) for obtaining the consent by Respondents’ for the Terms of Use and Privacy Policy.
2.4. Termination of your Collect.chat Account
2.4.1. You may terminate your Collect.chat Account at any time by communicating with the Collect.chat team. The Account termination process is irreversible and you shall lose all access to the chatbots and the data collected by them.
2.4.2. We may also terminate your Collect.chat Account, or impose limits on or restrict access to parts or all of the Service at any time, without notice or liability. In the event that your Collect.chat Account is terminated, we will cease charging you any fees.
FEES AND PAYMENTS
3.1. Fees for Services
3.1.1. Collect.chat reserves at any time the right to require payment of fees for certain or all Services. You shall pay all applicable fees (including any overage fees), as described on the Specific Conditions in connection with such Services selected by you.
3.1.2. Collect.chat reserves the right to change its price list and to institute new charges at any time upon notice to you (i.e. on the website and/or by email). Current users can continue the old pricing in the event of a change in pricing until they upgrade or downgrade or change their current billing plan. Such a change will impose the new pricing effective immediately and old pricing will no longer become applicable.
3.1.3. Any fees paid hereunder are non-refundable, except as provided in these General Terms and Conditions of Use, in the Specific Conditions or when required by law.
3.2. Failure to pay fees
3.2.1. Failure to pay fees (including any overage fees) when due may result in the applicable Service being limited, suspended or terminated (subject to applicable legal requirements), which may result in a loss of your data associated with that Service.
PROHIBITED USER CONDUCT
4.1. Prohibited activities while using the Service, you agree not to engage in any of the following prohibited activities:
a) Use, display, mirror, or frame the Service, any individual element within the Service, the Collect.chat name, trademark, logo or other proprietary information, or the layout and design of any portion of the Service, without Collect.chat’s express written consent.
b) Access the Service by any means other than through interfaces provided by Collect.chat and as otherwise expressly authorized under these Terms of Service.
c) Access, tamper with or use non-public areas of the Service, our computer systems, or the technical delivery systems of our providers.
d) Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Collect.chat or any of our providers or any other third party (including another user) to protect the Service.
e) Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Service.
f) Attempt to access or search the Service or scrape or download Content from the Service, or otherwise use, upload content to, or create new links, reposts, or referrals in the Service through the use of any engine, software, tool, agent, device or mechanism (including automated scripts, spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Collect.chat or other generally available third party web browsers or search engines.
g) Send any unsolicited or unauthorized spam, advertising messages, promotional materials, email, junk mail, chain letters or other forms of solicitation.
h) Use any meta tags or other hidden text or metadata utilizing the Service or a Collect.chat trademark, logo, or URL without Collect.chat’s express written consent.
i) Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Service.
j) Reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purpose any portion of the Service (including your Collect.chat Account) or your access to or use of the Service.
k) Collect or store any personally identifiable information from other members of the Service without their express permission.
l) Stalk or otherwise harass another person or entity.
m) Impersonate or misrepresent your affiliation with any person or entity.
n) Violate any applicable law or regulation.
o) Without limiting any other provision of these Terms of Service, allow any other person or entity to use your Collect.chat Account.
p) Make chatbots for other parties (your clients) using your Collect.chat account.
q) Promotion of adult or sexual products and services globally which applies to, but is not limited to internet pornography, sexual content and Prostitution services.
r) Encourage or enable any other individual to do any of the activities prohibited in these Terms of Service.
4.2. No reverse engineering. In particular, you agree that you will not, for any reason whatsoever, reverse engineer, decompile, disassemble, or otherwise tamper with any security components, usage rules or other protection measures applicable to the Chatbots, Services or Contents.
5. PRIVACY POLICY
5.1. When the User provides personal data to Collect.chat, either during registration, navigation, when using the Services, making inquiries, requests or simulations through the Website, the Privacy Policy shall apply, which must be previously accepted by the User.
6. INDUSTRIAL AND INTELLECTUAL PROPERTY
6.1. All Website contents other than User Content (including but not limited to databases, images, photographs, patents, utility and industrial models) are the property of Collect.chat or its content providers, in which case those contents have been licensed to Collect.chat, and they are protected by International regulations governing industrial and intellectual property. The compilation (that is, the collection, design, sorting and assembling) of the contents of the Website is exclusively owned by Collect.chat and is protected by the applicable laws governing industrial and intellectual property.
6.2. All the software utilized for the use and development of the Services is the property of Collect.chat or its software providers and is protected by the laws governing industrial and intellectual property.
6.3. All brands, labels, distinguishing symbols or logos that appear on the Services are the property of Collect.chat and are duly registered or in the process of registration. The names of other products, services and companies that appear in this document or in the Services may be brands or other distinguishing symbols registered by each of their rightful owners.
6.4. All texts, graphs, drawings, videos or audio supports are the property of Collect.chat or its content providers, and they cannot be modified, copied, changed, reproduced, adapted or translated by the User or a third party without the express authorization of the owners of such contents.
6.5. The fact that Collect.chat makes available to the users the information, databases, images, photographs, patents, utility and industrial models, drawings, graphs, text files, audio files, video files and software owned by Collect.chat or its content providers that appear in the Services, does not mean, in any case, the assignment of their ownership or any right of exploitation in favour of the User, other than the rightful use of the Services consistent with its purpose.
6.6. It is strictly prohibited to use the contents of the Services without the authorization of Collect.chat. This prohibition includes the exploitation, reproduction, publishing, transformation, distribution, transmission by any means, subsequent publication, exhibition and public communication, or representation of such contents in whole or in part. The occurrence of any of these shall constitute a breach of Collect.chat’s intellectual property rights, and shall be punished according to applicable laws.
7. USERS CONTENT
7.1. The User accepts that the Services may display content provided by others that are not owned by Collect.chat. Such content is the sole responsibility of the entity that makes this content available. Correspondingly, you are responsible for your own content and you must ensure that you have all the rights and permissions needed to use that Content in connection with the Services. Collect.chat is not responsible for any actions you take with respect to your Content, including sharing it publicly. Please do not use content from the Services unless you have first obtained the permission of its owner, or are otherwise authorized by law to do so.
7.2. The User acknowledges that, in order to ensure compliance with legal obligations, prevent phishing or fraud or when unlawful content is reported to us, Collect.chat may be required to review certain content submitted to the Services to determine whether it is illegal or whether it violates these Terms and Conditions of Use. Collect.chat reserves the right to modify, prevent access to, delete, or refuse to display content that we believe violates the law or these Terms and Conditions of Use or any Specific Condition. However, the User accepts that Collect.chat has no obligation to monitor or review any content submitted to the Services.
8. LINKS TO THIRD PARTIES
8.1. Collect.chat may, when applicable, embed chatbots on third-party web pages or platforms, and publish links in its Services to internet websites maintained by third parties. Collect.chat assumes no liability derived from the connection to or the contents of hyperlinks to third party websites or platforms, nor does their existence imply that Collect.chat supports, promotes, guarantees or recommends the linked websites or platforms.
8.2. Likewise, any third party who wishes to link its website to the Website must obtain the express written consent of Collect.chat. In any case, Collect.chat does not assume any liability derived from the connection to or the contents of third parties’ hyperlinked websites to the Website.
9. DISCLAIMER OF WARRANTIES
9.1. THE SERVICE AND THE CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, COLLECT.CHAT AND ITS PARENTS, SUBSIDIARIES, PARTNERS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, LICENSORS, AND ALL OWNERS OF THE CONTENT (COLLECTIVELY, THE “COLLECT.CHAT PARTIES”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COLLECT.CHAT PARTIES DO NOT WARRANT THAT USE OF THE SERVICE OR THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS IN THE SERVICE OR THE CONTENT WILL BE CORRECTED, THAT THE SERVICE OR CONTENT OR THE SERVERS THAT MAKE THE SERVICE AND THE CONTENT AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DESCRIPTIONS OF THE SERVICE OR THE CONTENT ARE ACCURATE, RELIABLE, CURRENT OR COMPLETE.
9.2. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THE SERVICE OR ANY FEATURE OR PART THEREOF AT ANY TIME. THE COLLECT.CHAT PARTIES ASSUME NO RESPONSIBILITY FOR THE DELETION, MIS-DELIVERY, OR FAILURE TO STORE OR TRANSFER ANY CONTENT OR PERSONALIZATION SETTINGS.
LIMITATION OF LIABILITY
10.1. YOU UNDERSTAND AND AGREE THAT THE COLLECT.CHAT PARTIES WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF A COLLECT.CHAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR USE OR ACCESS OF, OR INABILITY TO USE OR ACCESS, THE SERVICE OR THE CONTENT.
SUSPENSION OF ACCESS
11.1. We may, in our sole discretion, limit, suspend, or terminate the Service and Collect.chat Accounts, prohibit access to the Service or the Content, and take technical and legal steps to keep users from using the Service or the Content, if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of our policies (for example, and without limitation, circumventing temporary or permanent suspensions or harassing our employees or other users).
INDEMNITY
12.1. You agree to indemnify and hold the Collect.chat Parties harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of (A) your use of the Service or the Content; (B) your violation of these Terms of Service; or (C) your violation of any law or your violation or infringement of any rights of another party.
APPLICABLE LAW AND JURISDICTION
13.1. The access to and use of the Services shall be governed and construed in accordance with the laws of United States.
13.2. Any dispute that may arise from or in connection to Collect.chat and the Services users shall be settled in the Courts of Delaware, US. To this end, the parties expressly renounce their own jurisdiction and submit to the jurisdiction of the Courts of Delaware, US.
Last Edited on 2018-05-23