Hi there,
I’ve recently set this up so might be missing information but is there a way to reply to your customer using the bot, or would I need to install a live chat to be able to do this?
Hi Katy,
We do not have a direct way to talk to customers live. But we can recommend alternate ways to use a live chat provider or messenger apps along with our bot.
Have a look at this article and let me know your thoughts.
We already have a thread discussing about live chat feature at Start a live chat - Collect.chat Community - A no-code chatbot for website
Cheers,
Shyjal