# Why is my form not showing up on my website?

So you have followed the steps and added the form
[https://collect.chat/help/article/1004-how-to-add-chatbot-widget-to-website] to
your website. However, the form is still not showing up and wondering what could
have gone wrong. Below is a checklist to ensure all settings are properly
configured.


SEE IF YOU HAVE ADDED THE CODE SNIPPET PROPERLY

Very often, you may have misplaced or added the code snippet in the wrong
webpage. Double check that the webpage intended for the form includes the
necessary snippet code. You can verify this by checking the source code
[https://www.wikihow.com/View-Source-Code] of the page.


CHECK IF THE FORM IS DISABLED

Go to Settings > General and make sure that the form is enabled.


CHECK IF YOU HAVE SET WIDGET TO A CUSTOM BUTTON

Go to Settings > Behaviour > Widget Button and see if the widget button is set
to Default Launcher. If it is set to Custom button only
[https://collect.chat/help/article/1115-trigger-chatbot-from-a-link-or-button],
then you will have to invoke the form using collectchat.open().


CHECK THE TARGETING SETTINGS

Navigate to Settings > Targeting to review your set rules. If your testing
environment meets any of these restrictions, the form will not appear on your
website.


IF YOU ARE USING WORDPRESS, CHECK PLUGIN SETTINGS

If you used the WordPress plugin
[https://collect.chat/help/article/1007-how-to-add-chatbot-to-wordpress], to add
the form to your site, then see if you restricted where the form should appear
inside the plugin. In the plugin, there is a section called Show Above Chatbot
On with the options listed: All Pages, Homepage Only, All Pages except Homepage,
No Pages. Verify the settings from there.


CHECK IN INCOGNITO

As a last step, please visit your website in the incognito mode
[https://www.wikihow.com/Activate-Incognito-Mode] of your browser. Sometimes
cache or cookies may be the villain in your testing environment.



If you have checked all the above and still unable to figure out what's wrong,
then contact us [https://collect.chat/help/contact]. We will help you out!