# My payment has failed, what to do?

Don't worry! We can sort this out.



There are three possibilities -

 * It's probably your bank. Sometimes they can be a bit over-secure and stop
   even genuine payments from going through. Here is what you should do. Just
   give a call to your bank's card department and ask them to allow the
   transaction. That should do the trick.
   
   

 * It may also happen because of insufficient funds in the card. Just make sure
   that everything is fine on your end before our system attempts to make the
   next payment.
   
   

 * If you have changed your card, then kindly update the card from the billing
   page [https://dashboard.collect.chat/billing].