# Why am I not getting email notifications?

Please take a look at the items below and make sure you are all good:



 * Check your spam folder.

 * Make sure that notifications@mail.collect.chat has not been blocked by your
   email service. If it is blocked, you need to whitelist it. Whitelisting an
   email address means adding it to a list of trusted senders, ensuring emails
   from that address bypass spam filters and are delivered to your inbox.
   
   

 * Ensure that under Settings > Notification, the notifications have been turned
   on and you have provided your email address properly without any typos.
   
   

 * Are you testing for partial or complete responses
   [https://collect.chat/help/article/1104-what-is-a-response]? If you have
   turned off the notifications for incomplete/partial responses, then you will
   not receive them. You can turn them on under Settings > Notification.
   
   

 * If you are using multiple emails and routing
   [https://collect.chat/help/article/1077-multiple-emails-and-routing], please
   make sure that you have provided an email for all scenarios and filters are
   accurate.
   
   

If you are still facing issues, please contact our customer support
[https://collect.chat/help/contact] team for assistance.