# WhatsApp type

When the conversation is completed, and you want to take your visitors from the
website to WhatsApp, then you may use this question type. Below we explain how
this question type works.


CLICK

Click or drag & drop the WhatsApp type inside Questions.




EDIT

Click on edit to customize.



Once you are done making changes, click on save.



 * Button text: The conversation window will show a button with a CTA text at
   the end of the chat. Some examples of this CTA button text can be, "Confirm
   on WhatsApp", "Let's chat on WhatsApp", "Submit on WhatsApp". Edit the text
   to match your conversation scenario.
   
   

 * WhatsApp number: Enter your WhatsApp number in the international format,
   including the country code. Use your business number that you typically use
   for customer communications, as this is where the form will direct users.
   
   
   
   If users are interacting with the form on mobile, the form will open the
   native WhatsApp mobile app. If they are interacting via desktop, it will open
   WhatsApp web app.
   
   

 * Message heading: WhatsApp allows us to send a single piece of text from the
   form, which can include a heading to indicate the source of the message. This
   heading helps you understand which form the query has come from. Some
   examples of these headings include: "Your chat on website.com
   [http://website.com]", "Order details:", "Your request".
   
   

 * Answers to be included: This is the second part of the message send to
   WhatsApp. You can pass the answers of the questions in the form using + add
   answer button. In the above example, we have only passed the answers for name
   and email questions.
   
   

 * Message preview: This shows you a preview of the message heading and answers
   you chose to include in the WhatApp message.
   
   


CHECK

Click on preview and start a test conversation to see how it looks.



If the user clicks on the CTA button, the following redirection will happen on
desktop. (If the interaction happens on mobile, the native app will open up.)





And the message will be send to WhatsApp if user clicks on continue to chat.







Note



The conversation will only continue in WhatsApp, if the user clicks on the CTA
button shown in the form. Therefore, the CTA button text must be click-worthy.



Warning



This question type is intended to be used at the end of the conversation as a
means to continue the chat in WhatsApp. This also means you are taking your user
away from your website. If taking the user away from the website is not
intended, then we do not recommend using this question type.



Tip





 * Click on the arrow icon next to publish to restore to previous version.
   
   

 * Once you click on publish, all pending changes will become live on your form.